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British Gas Customer Services

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As the nation's largest energy provider, British Gas provides services to many homes across the UK and around 500,000 businesses. Offering a variety of tariffs including Fixed and Variable, British Gas provide an online comparison tool to make sure that customers receive the best fitting service. As well as gas and electricity, British Gas also provides cover for boilers and central heating and even offers home insurance.

British Gas Information - 0844 453 5132

Do you need to contact British Gas? You can find their contact information below.

British Gas Customer Services
British Gas
PO Box 4805
BN11 9QW


Opening Hours
Mon-Fri 8am-8pm | Sat 8am-6pm
Telephone Number
0844 453 5132
Calls to 084 numbers cost 7p per minute plus your phone company’s access charge.

British Gas Reviews - 0844 453 5132

Mary-Kate J

3 years ago

Booked in recently for a boiler inspection and the engineer didn't turn up. I took a whole afternoon off of work to wait at home and no one at British Gas seemed to care!


British Gas News - 0844 453 5132

British Gas Mobile App

If you are an existing or new British Gas customer and you want to manage your energy need using your mobile. You can check the Detailed Helpguide by clicking on read more button below. 

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British Gas Phone Number

If you are an existing British Gas Customer and looking to fix problems with your Remote Heating Control. Please check the help guide on how to fix problems with your Remote Heating Control.

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British Gas FAQs - 0844 453 5132

Q. How do I join British Gas?
A. You can join British Gas by calling the British Gas customer support department on the following British Gas telephone number; 0844 453 5132. You can contact British Gas Monday to Friday, 8am to 8pm and 8am to 6pm on Saturdays to discuss registration.

Q. Which phone number is used for submitting British Gas meter reading?
A. It’s really easy process to submit your meter reading to British Gas, The best and simplest way to submit your British Gas meter reading is to discuss directly with British Gas customer support executive using British Gas phone number: 0844 453 5132.

Q. How to submit your British Gas meter reading online?
A. It’s really easy process to submit your British Gas meter reading, you can simply click here and logged in with your British Gas Customer account Login. Once logged in, you’ll be taken directly to meter reading pages. Or the best way to submit your British Gas meter reading is to talk directly with British Gas customer support executive using British Gas phone number: 0844 453 5132.

Q. How do I view my British Gas bill online?
A. If you would like to contact the British Gas Billing department to understand and view your bill within your online account, you can call the British Gas customer services team on 0844 453 5132. This will connect you directly with a British Gas customer executive who will help you to understand and resolve any British Gas billing issues you may have.

Q. How does British Gas change your pay as you go meter to a credit billing meter?
A. British Gas may be able to exchange your meter if:

  • You are over 18 and ready to take responsibility for your account.
  • You are not in debit in any British Gas customer account.
  • You are not in credit by over £50.
You can take an up -to-date meter reading and call the British Gas Customer support number on 0844 453 5132. British Gas will do a credit check in your name. If you pass the credit check, British Gas can arrange for a date for your meter to be exchanged and discuss your payment options.

Q. What happens if Meter readings are not submitted to British Gas?
A. If British Gas does not have an actual final meter reading, then British Gas will estimate the bill. This will be based on:

  1. Your Past Energy Usage.
  2. Previously submitted Meter readings
  3. Time of year

Q. How to give final reading to British Gas?
A. If you have closed your British gas Account due to moving home or changing supplier. British Gas will need final reading to close your account.
Moving Home: Make sure your British gas customer account is closed properly, British gas need an up to date meter reading. This will help you only charged for energy which you have used. You can give your final reading online or call British gas customer support team on 0844 453 5132.
Changing Supplier: If you are planning to leave British Gas and change to another energy supplier, call British Gas customer services to close your account. The new supplier will contact British Gas to confirm you are changing supplier.

Q. How British Gas supplies gas/electricity at the new Location?
A. if you are British Gas Customer and are looking to move your gas/electricity to a new location, then you can call the British Gas Customer Support number: 0844 453 5132. It can take around two and half weeks for British Gas to transfer your services to your new location but your gas/electricity won’t be affected in the meantime.

Q. How do I find more company details?
A. At Contact Numbers, we've listed a wide range of companies alongside their full contact details so that you don't have to scour the web for hours! Using our easy to navigate website you can quickly search for Customer Service details and live chat too! Simply enter the British Gas you're looking for and follow the instructions on screen.

Q. When is it best to contact British Gas?
A. The peak time for most companies receiving calls is around 5-6pm, so try and avoid lengthy call queues by contacting them during the day if possible.

Q. How do I make a complaint to British Gas?
A. Here at Contact Numbers we recommend putting your complaint in writing to British Gas. A telephone call, followed by a written complaint could help your query be resolved more quickly. What’s more, you’ll have a written record of your communication with British Gas for future reference should you need it.

Q. I have been expecting a call back and several days have passed - what should I do?
A. Depending on what they've told you - get on the phone if you think it's been too long! It might be that they're backlogged or have even misplaced your query. It's best to find out what the hold-up is before you take further action. you should call again on British Gas customer services team on 0844 453 5132 and specify your problems.

Q. How much time should it take to resolve the query?
A. it should normally take less than a week to resolve a problems. British Gas customer services aim to get your problem solved as quickly as possible - but if they don't, you can directly speak with a British Gas customer service executive by calling on 0844 453 5132.

British Gas Help Guides - 0844 453 5132

Useful British Gas Help Guides on how to take and submit your Meter readings

How to request Meter box to British gas?

If you need a meter box key to gain access to your meter in order to take meter read or let access for any vital maintenance work.  

You can request a new meter box key by completing the below steps:

Once you have logged in or registered, follow the below steps to proceed:

Step 1: Click these link

Step 2: You can use the “meter box key request” link.

Step 3: You will have to submit the request form and British gas customer support department will contact you soon to get your new Meter box key.

How does British gas use your meter readings?

British gas uses your meter readings to:

  1. Look after your energy usage
  2. Make sure your bills are accurate.
  3. Preserve your accounts accurate, if you pay by Direct Debit.

How to submit your meter readings?

There are 3 ways to submit your Meter readings. They are:

1) Online:

If you have British gas customer account, then you can submit your meter reading online here.

If you don’t have a British Gas customer account, you can register here and submit your meter reading now.

Note: If you have smart meter, British gas will automatically take your meter readings. Find more about smart meters.

2) Download British Gas Mobile App for your Android/Apple Smartphone and follow the instructions here on how to submit your meter readings using mobile app.

submit Meter reading via phone

3) By Calling British Gas Customer Services Team

You can submit your meter readings by Calling on 0844 453 5132 and speak to British Gas Customer Services Team. Make sure before calling British gas customer support team, you must keep your account number ready with you, so that they can assist you for submitting your meter readings.

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