Contact Number

EDF Energy Customer Services

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EDF Energy is the UK's largest gas and electricity provider, providing gas and electricity to both residential and business customers. Founded in 2002, EDF Energy produce low carbon electricity across the UK.

EDF Energy Information - 0844 453 5149

Do you need to contact EDF Energy? You can find their contact information below.

EDF Energy Customer Services
Osprey House
Osprey Road


Opening Hours
Mon-Fri 8am-8pm | Sat 8am-2pm
Telephone Number
0844 453 5149
Calls to 084 numbers cost 7p per minute plus your phone company’s access charge.

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EDF Energy News - 0844 453 5149

EDF Energy Helpline Number

If you are already EDF Energy Customers you can take your current services with you when moving your business or home premises. Please check the Help guide for more information by clicking on

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EDF Energy FAQs - 0844 453 5149

Q. How do I join EDF Energy?
A. You can join EDF Energy by calling the EDF Energy customer support department on the following EDF Energy telephone number; 0844 453 5149. You can contact EDF Energy Monday to Friday, 8am to 8pm and 8am to 6pm on Saturdays to discuss registration.

Q. What to do if my prepayment meter is faulty?
A. If you have any electricity or gas meter faults, please call EDF Energy Customer services team on 0844 453 5149.

Q. What to do if my gas prepayment meter is showing OFF?
A. This message means that the valve inside your meter, which allows gas to flow through into your into your house, has closed. You should check the below:

  1. Check if there are any error messages showing on your meter.
  2. If there are no error messages, place your card into the meter and when prompted press and hold the red button until the valve releases. You should be able to hear the valve mechanism open.
  3. If there's an error message on the meter or if the valve doesn't open, call on EDF Energy Customer services number on 0844 453 5149. An EDF Energy Customer service executive will be happy to help.

Q. How do I view my EDF Energy bill online?
A. If you would like to contact the EDF Energy Billing department to understand and view your bill within your online account, you can call the EDF Energy customer services team on 0844 453 5149. This will connect you directly with a EDF Energy customer executive who will help you to understand and resolve any EDF Energy billing issues you may have.

Q. How do I find more company details?
A. At Contact Numbers, we've listed a wide range of companies alongside their full contact details so that you don't have to scour the web for hours! Using our easy to navigate website you can quickly search for Customer Service details and live chat too! Simply enter the EDF Energy you're looking for and follow the instructions on screen.

Q. When is it best to contact EDF Energy?
A. The peak time for most companies receiving calls is around 5-6pm, so try and avoid lengthy call queues by contacting them during the day if possible.

Q. How do I make a complaint to EDF Energy?
A. Here at Contact Numbers we recommend putting your complaint in writing to EDF Energy. A telephone call, followed by a written complaint could help your query be resolved more quickly. What’s more, you’ll have a written record of your communication with EDF Energy for future reference should you need it.

Q. I have been expecting a call back and several days have passed - what should I do?
A. Depending on what they've told you - get on the phone if you think it's been too long! It might be that they're backlogged or have even misplaced your query. It's best to find out what the hold-up is before you take further action. you should call again on EDF Energy customer services team on 0844 453 5149 and specify your problems.

Q. How much time should it take to resolve the query?
A. it should normally take less than a week to resolve a problems. EDF Energy customer services aim to get your problem solved as quickly as possible - but if they don't, you can directly speak with a EDF Energy customer service executive by calling on 0844 453 5149.

EDF Energy Help Guides - 0844 453 5149

Help guide on Prepayment meters (Pay As you Go)

If you are looking to control your energy bill. You can register your interest in Prepayment meters (Pay As you Go). If you want to know more about Prepayment meters (Pay As you Go).

EDF Energy Customer Services

Here is the below Help guide for Pay As you Go:

EDF Energy Prepayment meters:  EDF Energy Prepayment meters also known as Pay as you go. It helps you to manage and control your energy usage. With the help of this, you can also add funds to your prepayment card at any PayPoint, Post Office.

Features of Prepayment meters (Pay As you go):

  1. You can control how much energy you use and how much you spend.
  2. It is not mandatory to submit any meter readings and you won’t receive any quarterly bills.  
  3. Pay off outstanding energy bills
  4. It also allows emergency credit facility.

How to Order your prepayment meter?

If you are looking to order your EDF Energy prepayment meter (Pay As you go), Call now EDF Customer Services number – 0844 453 5149. An EDF Customer services executive will help you to register and deliver your order for prepayment meter.

Watch the Official Video on How to Manage Your EDF Energy Account Online? 

If you are experiencing any issues related to prepayment meter or any other EDF Energy services related issues, then you can call on EDF Energy phone number – 0844 453 5149.

Disclaimer: Calls are charged at 7p per minutes. Contact Numbers is a UK’s leading phone book directory services and connects you to EDF Energy Customer support department. This site is not affiliated with EDF Energy. 

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