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EON is the one of the leading energy providers in the UK. They supply Gas and Electricity to both housing and Business Consumers. Being the UK’s largest investor-owned power and Gas Company, employing around 12,000 individuals in the UK.
Calls cost 7p per minute plus your phone company’s access charge. This is a call connection service and connects you to customer service department of your choice.
Do you need to contact EON? You can find their contact information below.
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If you are an current or new EON Customer and you are looking to manage your EON Account using your fingertips. Then you can use the EON’s Smartphone App in your mobile device. you can read the Detailed Helpguide here by clicking below.Read More
If you are existing/New EON Customer and looking to move your home which comes to EON’s area, then you can read the full help guide here by clicking on read more button below.Read More
f you are interested to register for Smart Pay as You Go, you will need to install smart meter at your home or office. To know more about EON's smart meter, simply click onRead More
Q. How do I join EON?
A. You can join EON by calling the EON customer support department on the following EON telephone number; 0844 453 5123. Calls cost 7p per minute plus your phone company’s access charge. This is a call connection service and connects you to customer service department of your choice. You can contact EON Monday to Friday, 8am to 8pm and 8am to 6pm on Saturdays to discuss registration.
Q. What will happen to my EON’s Smart Pay As You Go account if I change provider?
A. If you have got both your electricity and gas with EON and you have decided to change your gas/electricity to another provider, you will no longer be able to access your Smart Pay As You Go Account for your gas/electricity.
If you select to do this, It will change both your Smart Pay As You Go meters over to normal credit meters and then send you a last bill for gas/electricity you used up to when you start getting your gas/electricity from your new provider.
If there's something pending to pay, you will need to pay this in full or contact EON customer service team to settle alternative way to make a payment. If your bill's showing a credit, then it will automatically apply this to your account.
You will then need to pay for your gas/electricity after you use it, so when the final bill is send to you, you'll need to pay it in full within 14 days of the bill due date.
If you have any further questions or Query related to your EON’s Smart Pay As You Go account, you can Call EON Customer services department on 0844 453 5123 to speak directly with EON Customer executive who will help you to solve your query regarding your Smart Pay As you Go Account.
Q. Do I want to send my EON’s meter readings if I have a Smart Pay As You Go meter?
A. No, Not necessary, if you are an Existing EON Customer and if you have a Smart Pay As You Go meter, then EON Customer services will automatically take your meter readings so you don’t need to send it manually.
Q. What to do if my Payments aren’t showing on my bill?
A. It is depending on how you pay the bill; it can take a few days to receive your payment. If you made payment 2-3 days before your bill date, it’s likely EON Executive didn’t get time to show on your bill. You must wait for couple of days and then check your online account by logging with your credentials.
If you still feel that there are any bill payment issues or payment missing on your bill, then you can freely contact EON Customer bill department by calling 0844 453 5123. An EON Customer executive will be available 24/7 to help solve your payment missing issues.
Q. How to cancel your online registration Account?
A. If you are not interested to continue with EON, then you can cancel your Online Customer Account by logging in with your Username/Password and just click on ‘Change your details’, and then choose “Cancel Online Account Management”.
Note: for some of the EON’s plan, Online Account is mandatory. You will need to change the plan prior to cancelling your account. If you are facing any difficulties in cancelling account or want to know the process of cancelling online account. You must call EON Customer services team on 0844 453 5123.
Q. How do I view my EON bill online?
A. If you would like to contact the EON Billing department to understand and view your bill within your online account, you can call the EON customer services team on 0844 453 5123. Calls cost 7p per minute plus your phone company’s access charge. This is a call connection service and connects you to customer service department of your choice. This will connect you directly with a EON customer executive who will help you to understand and resolve any EON billing issues you may have.
Q. How do I find more company details?
A. At Contact Numbers, we've listed a wide range of companies alongside their full contact details so that you don't have to scour the web for hours! Using our easy to navigate website you can quickly search for Customer Service details and live chat too! Simply enter the EON you're looking for and follow the instructions on screen.
Q. When is it best to contact EON?
A. The peak time for most companies receiving calls is around 5-6pm, so try and avoid lengthy call queues by contacting them during the day if possible.
Q. How do I make a complaint to EON?
A. Here at Contact Numbers we recommend putting your complaint in writing to EON. A telephone call, followed by a written complaint could help your query be resolved more quickly. What’s more, you’ll have a written record of your communication with EON for future reference should you need it.
Q. I have been expecting a call back and several days have passed - what should I do?
A. Depending on what they've told you - get on the phone if you think it's been too long! It might be that they're backlogged or have even misplaced your query. It's best to find out what the hold-up is before you take further action. you should call again on EON customer services team on 0844 453 5123 and specify your problems. Calls cost 7p per minute plus your phone company’s access charge. This is a call connection service and connects you to customer service department of your choice
Q. How much time should it take to resolve the query?
A. it should normally take less than a week to resolve a problems. EON customer services aim to get your problem solved as quickly as possible - but if they don't, you can directly speak with a EON customer service executive by calling on 0844 453 5123. Calls cost 7p per minute plus your phone company’s access charge. This is a call connection service and connects you to customer service department of your choice
From 2016, EON is rolling out Smart Pay As you go. It is the new way to give you control of your energy usage and spend at any time, anywhere.
You can see the below help guide which you may arise for EON’s Smart Pay As You Go meter.
Take control of your Energy Usage with Smart Pay as you go: You can keep track of your energy usage and you’re spending on your energy usage.
Top up anywhere, at any time: Smart pay as you go allows you to top up via Wi-Fi/Mobile network anywhere, at any time.
Here are the few ways to get top up with Smart Pay As You Go:
Save energy with Smart meter:
To get Smart pay as you go, you will need to installed smart meter at your home or office, as this will show your energy usage. It displays how much energy you are using, you can also use it to forecast what you will need to budget, and check where you can start to make more savings your energy and money both.
You can watch the below Official Video of How to save energy with Smart meter:
How to register your interest for Smart Pay As You Go
If you are interested to register for Smart Pay as You Go, you will need to fit smart meter at your home or office. As part of national meter rollout, every home/corporates in UK should have smart meters by 2020, but some of the technology is still under process development. But if you have decided to be part of Smart meters and Smart pay as you go, you can register your interest at EON. You can also register your interest by calling EON Customer services number: 0844 453 5123. An EON Customer services executive will be available to guide you through the Registration process.
Disclaimer: Contact Numbers is UK’s leading Phone book directory service which connects directly to EON Customer support department. This site is not affiliated with EON. Calls are charged at 7p per minute.